|Citizen's Report Card (CRC) is a tool to build social accountability. It can be used to assess the of basic services from the citizen's or user's perspective.
In nine small and medium towns in Gujarat, in collaboration with seven civil society organisations, citizen’s report card (CRC) based monitoring of basic services was initiated. The report card findings were shared with the municipal officials and elected representatives. In all the nine towns, subsequent to the CRC, it was observed that there was improvement in the services of water supply, garbage collection and street clearing. The citizens also felt confident to raise the issues before the authorities. Based on the field experience, a video documentary, ‘Citizen Speak: Report Card for Accountability’ has been produced to further disseminate the methodology of citizen’s engagement.
Under the central assistance for Urban Infrastructure Development for Small and Medium Towns (UIDSSMT), in Gujarat, 30 towns are implementing the housing projects called Integrated Housing and Slum Development Project (IHSDP). We studied 10 towns to examine, how far the poor are included in the project. This study is part of the process of empowering the voice of the urban poor for demanding their entitlements. A report on this study is available.